Our office hours are 9:00a.m. to 5:00p.m. Monday through Friday. There is an additional charge for appointments 5:00 p.m. and after, as well as all Saturday office visits.
Appointments are for your benefit, as they minimize your waiting time. If more than one child is to be seen, please set up an appointment for each child. Although emergencies do not require an appointment, calling ahead allows us to prepare for your arrival and optimize care.
We ask that you notify the office at least 24 hours in advance if you are unable to keep an appointment. This allows the time to be used to meet the needs of another child or family. Frequent late or missed appointments may jeopardize your relationship with our practice.
Highly trained, experienced nurses are available from 8:00 a.m.- 5:00 p.m., Monday through Friday, to answer questions. When necessary, a pediatrician will return your call. In general, we return these calls over lunch and after office hours, or sooner whenever possible. Naturally, urgent calls will be answered immediately.
Please place all non-emergency calls during office hours, when we have access to your records:
Monday - Friday: 8:00a.m. - 5:00p.m.
Requests for routine medication, contact your pharmacy. Most routine medications can be refilled through your pharmacy.
To refill ADD/ADHD medications: log into the patient portal, click Create Message. Select patient name, select subject "Medication Refill Request"; click Start Message. Select the medication to refill (if the medication does not appear, enter it in "Other Medication" box) and enter pharmacy information. Click Send. Please note ADHD medication refills may take up to 3 business days.
Should an emergency arise during office hours, please call us directly. Our nurses are specially trained to answer many of your questions.
If you have an emergency after-hours that cannot wait until regular office hours, call (918) 747-7544. After-hours calls are transferred to our answering service who will page one of our pediatricians. If you don’t hear from us in half an hour, please call back. Messages are sometimes relayed incorrectly.
If time permits, it is best to call us before rushing your child to an emergency room or minor emergency center. We can then advise you on the best course of action.